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Athens One Smart Hotel

Frequently Asked Questions


Frequently Asked Questions



How do I request a late c/out or early c/in with the Hotel?

Standard hotel policy regarding check-in is 2:00 pm and for checkout 12:00 pm. Considering your special needs we will try to fulfill your special requests. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.

My flight arrives late at night, can I check in at that time?

The reception of our hotel is open 24 hours a day, so it will always be someone at the Reception to welcome you. If you wish to book it together, you can also indicate the possible time of your arrival at the hotel.

My return flight leaves very early in the morning. Can I have breakfast before 7am?

The rich breakfast buffet is served 7-10: 30 am. If you leave before 7 am, we can open the breakfast buffet earlier (with a limited variety) or offer you a breakfast box to take with you. Please let us know at the Reception the day before.

What is your policy regarding cancellations?

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel’s cancellation policy as stated during the reservation process.

Will I be charged for extra guests occupying my room?

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

Is there a minimum age requirement to reserve a hotel room?

According to the Greek law hotels have a minimum age requirement of 18 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.

How does the Hotel preauthorize my credit card?

Pre-authorization of your credit card is technically a “hold” on your credit card credit line from a purchase placed there by a merchant who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card. All Credit Cards are accepted for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill –- and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and which hotel you are residing at. The member of staff checking you in will explain this process clearly. No money is taken from your credit card, however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to 7 days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.

Can the Hotel supply a cot or rib for my room when I travel with children?

We’ll do everything possible to accommodate your request. Please note all special requests online or via telephone when making a reservation on our website or directly through telephone.

Where can I find maps & directions to the Hotel?

When on the hotel’s overview page, click on to the “Contact” tab. Here, you’ll find contact details for the hotel. Scroll down further to the section on how to get to the hotel. This will include directions from major transport hubs and an interactive map helping you find the hotel from your chosen location, via car, public transport or on foot.

I’m having trouble making an online reservation. Where should I call for help?

In case any issues arise during the reservation process, please call the Hotel directly.

Can I book more than one room at a time when I book on line?

Yes, you can book up to nine rooms at a time. Please contact our group reservations department at +30 2119909100 if you wish to order ten or more rooms.

Am I required to enter my credit card number on line to book a reservation? Is your reservation process secure?

Yes. A credit card number is required to book a reservation online. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.

Do I need an account to make a reservation on line?

You will need to create an account as part of the online reservation process. It only takes a few minutes to set up your account and become a member using an email address and password. Once done, you can personalize your “My account” page and get special benefits and personalized service.

How do I indicate a special request with my reservation?

Please note all preferences and requests in the “Add comment” area when making a reservation. The hotel will do everything possible to accommodate your request.

Can I cancel or change a reservation once it has been made?

Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the Hotel’s cancellation policy as stated during the reservation process.

How do I cancel or modify a reservation on line?

You may modify or cancel a reservation online. In case you experience any problems or have made the reservation off line, please contact the Hotel reservation department directly.

What happen if my plans change and I forget to cancel my reservation?

Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night’s room charge and tax, billed to the credit card supplied during the reservation process or differently following the reservation’s cancellation policy Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.

What if I arrive earlier or plan to leave later than I originally expected? Can I request an early c/in or late c/out?

We’ll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out may vary depending on the season or occupancy. Call the hotel directly prior to your arrival to request early check-in or late check-out. Direct phone numbers can be found on your confirmation email or on the hotel’s “Contact” page

Is there a spa & gym at the hotel?

Our hotel guests can enjoy their exercise in the modern gym and relax in the sauna which are offered free of charge.

Can you arrange a transfer from the airport or the port to the hotel?

The concierge department of our hotel will be happy to serve you and offer you the best possible solution for your transfer to and from the airport, port or bus and train station. With luxury cars or van depending on your wishes we will take care of your safe transport. Please send us your flight information to our hotel email.

Is there a laundry service at the hotel?

At our hotel there is a laundry service with extra charge. Contact Reception for more information. The hotel also provides an iron and ironing board.

Does the hotel have a car parking?

The hotel does not have a parking space, but we work with the car station very close to us, where you can benefit from a special pricing policy stating that you stay at our hotel. Otherwise, there are other Parking charges for your time, day, or week.

How close is the hotel from the Acropolis and other archeological sites?

The central location of the hotel allows you to walk around Athens.